Returns

Returns

Due to our products being categorized as handmade beauty products, we are not able to accept returns. If you're unhappy with our product, contact us at hello@hairgrowthgold.com and we will happily assist you.

 

Damaged or Incorrect Items

We only replace damaged or incorrect items within 30 days of delivery. Please send an email with your order number and a photo of the damaged or incorrect item to hello@hairgrowthgold.com

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

We are unable to provide exchanges due to the nature of our product. Please contact us if you have an issue with our product.

 

Refunds
Because we are a small, family-owned business, we can only provide refunds within 30 days. We want to keep our prices affordable while continuing to provide high quality ingredients to our beautiful customers. We hope you understand!

 

Order Changes & Cancellations

We are unable to cancel your order once it has been submitted. Please check the items in your cart and shipping information before completing the order. We can try to change an order before it's been shipped, but we usually ship the same day.